Client Relationship Management (CRM) programs are used to track and organize contact with current and prospective customers. Q2 can design and deploy a CRM system that is accessible online and allows various departments to enter and view client interactions. CRMs improve customer service and help with targeted marketing campaigns.

We can create stand-alone CRM products or design a system to integrate with your current or future website. We focus on delivering a customized solution that provides basic training for employees, proper development to meet business objectives and data integration of existing information. We pay attention to the significant planning required for a smooth roll-out and successful integration with business operations.

CRM can benefit your company in a number of areas:

Sales Force Automation

• Activity management: scheduling calls, mailings, follow-up, lead-generation
• Tracking responses
• Generating reports
• Opportunity management and assessment
• Account management 

Sales Intelligence

• Analyzing customer behavior and sales cycles
• Cross-selling, up-selling and switch-selling opportunities
• Customer drift
• Sales performance
• Margins

Operations Automation

• Front office
• Back office
• Vendor/partner relationships

Campaign Management

• Designing and executing targeted marketing campaigns
• Tracking, analyzing and storing campaign statistics

Would a Client Relationship Management solution be a cost-effective upgrade for your business? Request a free CRM consultation and find out. (719) 266-2299